Contact
Talk to the crew.
Every channel below reaches the same small crew. No bots, no ticket queue — a sailor reads your message and replies the same day.
UTC+7Mon–Sat 09:00–18:00WhatsApp & Line 24/7
Channels
Typical reply
Office
Singapore.
160 Robinson Road, #14-04, Singapore 068914
Registered office of Away Charters Global Pte. Ltd.
View on mapEnquiry
Tell us about your trip.
A few lines is enough to start. We reply within a working day — usually within two hours.
Before you write
Common questions about contacting us.
If your question is more specific than these, send it anyway — we'd rather you ask.
What are your opening hours?
Office hours are 09:00–18:00 Indochina Time (UTC+7), Monday to Saturday. WhatsApp and Line are monitored 24/7 — out-of-hours replies typically arrive within an hour, often faster.
How fast will you reply?
Median first reply on WhatsApp during office hours: under nine minutes. Email: within two working hours. Inquiry-form submissions: within one working day, almost always the same day.
Will I get a real person or a bot?
A real person, every time. We do not run chatbots, lead-routing software, or AI auto-responders on our customer channels. If a message comes from us, a sailor wrote it.
Which languages do you reply in?
English and French natively. We handle German, Italian, Spanish and Thai conversationally and have native speakers we can loop in for contracts in any of those languages.
Can I drop in to the Phuket office?
Yes — walk-ins are welcome during office hours. If you'd like a longer planning chat with maps spread on the table, drop us a quick WhatsApp first so we can have the right person and the right boats lined up.
Do you sell my contact details?
Never. Your information is used only to respond to your enquiry and plan your charter. See our privacy policy at /legal/privacy for the full data-handling detail.